Introduction — a lab morning that changed my view I remember arriving at the lab on a rainy Tuesday and finding a line of devices waiting on the bench. In our medical device testing lab that morning, the backlog was not just annoying; it was costly. Data from that month showed a 22% increase in…

Introduction We were two hours into a run when the queue of patient samples started to look like a snake across the bench — familiar, stressful, and a little painful lah. The lab needed to process hundreds of swabs by the end of the day; the machine hiccuped twice, and by noon throughput dropped by…